About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.

We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.

Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 

Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. With more than 30+ billion digitized global historical records, 125+ million family trees, and 22+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family stories and gain a new level of understanding about their lives. 

Team Introduction 

We are seeking a detail-oriented and organized Accounts Receivable Analyst to join our corporate services team. The successful candidate will be primarily responsible for processing chargebacks, responding to disputes via multiple payment processors, reconciling data between multiple systems in Excel, and updating transactions to reflect the data accurately. They may also assist with other accounts receivable duties, ensuring both accuracy and timeliness of all account transactions.

This role requires strong analytical skills, excellent communication, and the ability to work collaboratively with internal departments and external vendors. This position requires a high level of accuracy and efficiency and is well organized, demonstrating ownership and initiative to accomplish goals.

What you will do...

• Process and verify orders, invoices, receipts, refunds, credit card payments, and chargebacks in accordance with company policies and industry standards.

• Respond to and dispute chargebacks in multiple credit card processors.

• Process chargebacks and chargeback reversals including reconciling and adjusting transactions related to exceptions in multiple systems including Oracle and multiple payment processors. This includes initiating refunds, entering debit memos, orders, credits, and adjustments to transactions and receipts to account for the data in the payment processors.

• Download and maintain daily and monthly chargeback data and execute reconciliations in Excel from multiple external credit card processors and internal accounting systems including Oracle.

• Provide monthly chargeback stats reports to the Accounting Department.

• Assist and provide responses to customer inquiries by verifying and processing data in multiple systems and responding to requests in a timely manner, maintaining accurate customer information and transactions including initiating refunds, maintaining customer information, and accounting for the same.

• Run reports, download data, examine data and exceptions from standard and custom reports, and external systems and sources; provide analysis and assistance in updating records for all exceptions.

• Continually analyze processes for issues and improvements, proactively identifying and proposing solutions. Support continuous improvement initiatives within the accounts receivable function.

• Assist with month-end and year-end closing activities, including monthly reporting.

Who you are…

• Motivated, energetic team player who is eager to learn and contribute to the team.

• Proven experience in an Accounts Receivable role or similar.

• Experience with credit card processors and chargebacks (American Express, Discover, Worldpay/Vantiv, PayPal, Bank of America, Chase Paymentech, Ingenico, Stripe).

• Experience with ERP systems, preference in Oracle.

• Proficient with Excel.

• Knowledge of basic accounting principles.

• Excellent communication skills, both written and verbal. Strong customer service skills.

• Ability to adapt to a dynamic environment and balance multiple responsibilities. Ability to work with customers, employees, and vendors in a professional manner.

• Self-starter who will act independently and fulfill responsibilities with minimal supervision. Good planning and organizational skills to balance and prioritize work.

• A proactive mindset—someone who looks at a manual process and asks, "How can we make this more efficient?"

Why Ancestry?

Join a dedicated team working to connect millions of people with their past and enrich their futures. At Ancestry, you will play a role in pioneering legal solutions that shape the consumer genomics industry. Your contributions will help foster and protect our workforce that is dedicated to helping our customers tell their own stories, while supporting a brand recognized and trusted around the world. We offer a collaborative workplace, competitive compensation, and the opportunity to make a meaningful difference.

Compensation

Ancestry values pay transparency and equity. As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, we are pleased to share the base salary range for this position: $22.17 - $27.71  with eligibility for bonus, equity, and comprehensive benefits including health, dental, and vision. Actual salary will depend on location and experience. We will provide detailed compensation data for a specific location during the recruiting process.

*Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23).

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.