Cynet Group
Global Workforce Solutions Across Healthcare, IT & Physician Staffing
Client Success Manager – Healthcare Staffing
Location
North Carolina
Posted
4 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Serve as the primary point of contact for healthcare executives and workforce leaders, identifying staffing gaps and delivering tailored workforce solutions.
• Identify, pursue, and secure new client accounts across hospitals, clinics, and specialized care facilities.
• Manage the full recruitment lifecycle, including job intake, candidate sourcing, screening, offer negotiation, and onboarding.
• Oversee and guide offshore recruitment teams to ensure productivity targets and quality standards are consistently met.
• Review candidate submissions and ensure compliance with healthcare credentialing, licensing, and documentation requirements.
• Conduct regular client check-ins, business reviews, and performance updates to strengthen long-term partnerships.
• Handle client escalations, resolve service issues, and ensure timely fulfillment of open requisitions.
• Collaborate with credentialing, compliance, and operations teams to ensure candidates meet all regulatory and contractual requirements.
• Analyze staffing trends, order flow, and team capacity to optimize fulfillment strategies and client satisfaction.
• Provide operational performance reports and strategic insights to clients and leadership.
• Perform other duties as assigned.
Job Requirements
- Bachelor’s degree in Business, Healthcare Administration, Human Resources, or a related field preferred.
- 5–7 years of experience in healthcare staffing, workforce solutions, or full-desk recruiting.
- 3+ years of experience in a lead, senior recruiter, or account management role.
- Strong understanding of healthcare staffing dynamics, including clinical roles such as RNs and other hard-to-fill specialties.
- Proven ability to develop new business while managing and growing existing client relationships.
- Experience directing or collaborating with offshore recruiting teams to drive performance and delivery outcomes.
- Excellent communication and negotiation skills, with the ability to engage C-suite stakeholders (e.g., CNOs, CFOs) on workforce planning and labor cost strategies.
- Working knowledge of HIPAA guidelines, healthcare compliance requirements, and credentialing best practices.
- Strong organizational skills with the ability to manage multiple open orders and competing priorities in a fast-paced environment.