• Research, verify and resolve inquiries related to Oregon Health Plan (OHP) or Medicare eligibility with guidance from Supervisor and Customer Service Operations Specialists • Respond and assist members with Primary Care Provider (PCP) assignments • Collaborate with others within Customer Experience and other CareOregon departments to service member customers and explain OHP or Medicare benefit coverage • Use Call Tracking system to document all communications and activities in relation to members, providers and other customers • Maintain confidentiality for all members • Treat all members with honesty, courtesy, dignity and respect • Identify and report any system or process issues; contribute suggestions for improvement • May assist with outbound calls to Medicaid and Medicare members such as welcome and retention calls