• Manage client relationships by supporting the day-to-day activities of multiple accounts • Leads projects to completion while adhering to best practices and cross functional solutions • Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards • Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones • Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs • Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives • Manage clients’ budget and work with senior team members to understand revenue goals and forecasting • Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk • Oversees the growth and development of a junior account team member • Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business