• Responsible for aligning their team with the department, functional and company goals and guiding principles. • Supervise a team that performs closely related tasks along with performing individual tasks alongside the team. • Use seasoned professional concepts and company objectives to resolve complex issues in creative and effective ways. • Meet goals and objectives in which the process is defined as assigned. • Delegate work to their team according to established procedures. • Tailor coaching style to their individual team members using the different methods, techniques and evaluation criteria for obtaining results as trained. • Monitor daily operations of team including but not limited to productivity, accuracy, service level offered to customers, attendance, and call monitoring. • Ensure team members are fully informed of all new information related to products, procedures, customer needs and company related issues, changes or actions. • Prepare performance evaluations and meets with team members by scheduled deadlines. • Work closely with Inside Sales Managers to participate in decisions that guide the direction of the department. • Continuously monitor and evaluate Inside Sales policies, procedures and systems leading to improvements. • Responsible for aligning the team with the department, functional and company goals and guiding principles • Perform other duties as assigned • Comply with all policies and standards