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Role Description

The Customer Service Representative / Customer Support Analyst will be responsible for supporting the day-to-day processes of the Software Support Center, including but not limited to:

• Queue management
• Queue call coverage
• Responding to emails
• Live chat
• Troubleshooting
• Other escalated Client issues

The Professional Services Representative / Specialist will work within a fast-paced, service-oriented, and results-driven environment. The successful candidate will:

• Be a strong communicator who is action-oriented
• Have experience with implementations and integrations
• Deliver training
• Collaborate with colleagues in all areas of the business including software development, professional services, customer support, sales, and finance

Qualifications

• Passionate drive for results and action-oriented
• Strong interpersonal savvy and world-class customer focus
• Integrity, humility, and trust
• Strong communication
• Process management skills
• Outstanding time management skills

Benefits

• Comprehensive Benefits Plans
• Competitive Salaries & Variable Compensation
• Employee Share Purchase Plan with Employer Match
• Retirement Savings Plans
• Paid Time Off
• Tuition reimbursement
• Flexible Work Options
• Community Involvement
• Rewards & Recognition
• Company Events