• Respond in a timely and efficient manner to assigned onboarding tasks • During onboarding, support the transition of patients from admissions to treatment by scheduling initial intakes with providers, activating each patient or support’s Equip account, and ensuring a positive start to the treatment journey • Educate patients during onboarding on the Equip treatment model, virtual modality, and time commitment required for successful recovery in order to ensure strong patient/family expectations alignment • Update and manage provider schedules in line with workflows • Collaborate with provider leads to manage instances of provider out of office coverage • Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed, as measured by scheduling satisfaction • Conduct proactive outreach to patients with appointment gaps (e.g., no shows / cancellations) in order to support strong intake attendance • Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling • Complete required documentation within Equip’s digital systems in a timely and accurate manner • Adapt to organizational and/or team needs as required