Our intelligence analysis software tools help analysts and investigators transform data in real-time, enabling customers to detect, disrupt, and defeat sophisticated threats. We serve global customers carrying out critical missions in public safety, defense, fraud, and financial crimes. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview. Salary range The hiring range for this role is $55,000 to $80,000 USD per year. Final compensation will be based on experience, skills, market conditions, and internal equity.
Customer Success Consultant
Location
United States
Posted
5 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
- Develop and execute go-to-market strategies to expand business within assigned regions.
- Conduct market research and build targeted prospect lists using disciplined prospecting methods.
- Drive new business opportunities through cold calling, networking, and industry events.
- Prepare compelling proposals, quotations, and RFP responses.
- Maintain accurate forecasting and pipeline management in Salesforce CRM.
- Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
- Conduct periodic check-ins and goal reviews with partner leadership teams.
- Oversee renewals and payment processes, collaborating with the Renewal team.
- Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
- Deliver training sessions, webinars, and create knowledge resources as needed.
- Represent your product line on the Operations Council to identify trends and influence product evolution.
- Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
- Identify and develop new billable services to address evolving customer challenges.
Qualifications
- 3–5 years of proven success in EdTech SaaS sales and/or customer success.
- Strong consultative selling and solution-based approach.
- Expertise in relationship management and account growth strategies.
- Ability to deliver training and communicate effectively with educators and leaders.
- Proficiency in Salesforce CRM and Microsoft Office Suite.
- Entrepreneurial mindset, results-driven, and highly persistent.
- Growth-oriented with strong analytical and problem-solving skills.
- Bachelor’s degree or equivalent experience.
Benefits
- Competitive salary plus commission structure.
- Comprehensive medical, dental, and vision coverage from day one.
- Employee stock ownership and 401K matching programs.
- Generous vacation and personal leave.
- Opportunities for career growth and creative expansion.
Company Description
Job Requirements
- 3–5 years of proven success in EdTech SaaS sales and/or customer success.
- Strong consultative selling and solution-based approach.
- Expertise in relationship management and account growth strategies.
- Ability to deliver training and communicate effectively with educators and leaders.
- Proficiency in Salesforce CRM and Microsoft Office Suite.
- Entrepreneurial mindset, results-driven, and highly persistent.
- Growth-oriented with strong analytical and problem-solving skills.
- Bachelor’s degree or equivalent experience.
Benefits
- Competitive salary plus commission structure.
- Comprehensive medical, dental, and vision coverage from day one.
- Employee stock ownership and 401K matching programs.
- Generous vacation and personal leave.
- Opportunities for career growth and creative expansion.
