Description

Job Title: Assignment Desk Manager

Job Location: Irvine, CA - fully remote

Job Type: Full-Time, Exempt

The ASD Manager is responsible for a variety of duties and prioritizing duties according to the changing, daily need of the business. Responsibilities include This role reports to the Senior Manager, Investigation Support. 

Full-Time Benefits:

• Paid Time Off and Paid Holidays
• Health, Dental, Vision, Employer Paid Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts
• 401K with Company Match

RESPONSIBILITIES:

• Coordinate daily activities with the Assignment Setup Department (ASD) team members
• Ensure cases and case services are set up in a manner that conforms to Frasco and client guidelines
• Identify and correct issues related case set up accuracy and quality or compliance with policies and procedures that may be identified during the case setup or auditing process.
• Review and analyze client instructions to ensure they are up to date and accurate
• Complete well-written, detailed reports on findings within designated turnaround timeframe
• Work closely with team members, investigation support managers and service line directors to identify any processes in need of improvement
• Update and annotate corporate case management system with notes and upload/save case related documents
• Assist in hiring and training new ASD team members and measure team member performance
• Coordinate the updating of client instructions and rates with Frasco's contracts and compliance coordinator
• Ensuring balanced workloads between team members
• Tracking and maintaining a high level of productivity with the ASD Team 
• Auditing and reviewing the quality of the completed cases set up by team members
• Auditing case files to ensure compliance with objective client service instructions and Frasco best practices 
• Providing the initial training and follow up training of team members 
• Producing, updating and maintaining current training materials 

About Us:

Frasco has been in business for 60 years as a family-owned full-service investigation company with hundreds of investigators and regional office nationwide. Our vibrant company culture, driven by core values of integrity, innovation, and excellence, fosters a supportive and collaborative environment where every individual is valued. We are committed to diversity and inclusion, encouraging applications from all backgrounds. Join us to make a meaningful impact and thrive in a positive, respectful workplace. 

Requirements

Candidates must have:

• Associates or Bachelors’ degree with a focus in Business Administration, Accounting, English or Criminal Justice preferred
• 1-2 years of general business administrative, accounting, or quality assurance experience
• PC literacy, including MS Office products, specifically Microsoft Excel
• Experience leading teammates utilizing influence rather than authority
• Attention to detail and strong organizational abilities
• Intuitive ability to search for and develop relevant information 
• Knowledge of Social Media platforms
• Excellent analytical and problem-solving skills with a desire to read, analyze, and distill information, 
• Ability to edit investigative reports to ensure they are written in a clear and concise manner utilizing proper grammar and spelling
• A self-motivated, self-directed ability to work independently and in a team environment
• Ability to switch between tasks based on volume, due dates and organizational priorities
• Ability to maintain confidentiality of information
• Strong organization and time management skills with ability to prioritize and multitask