• Deliver strong collections outcomes by managing an assigned book of business and meeting or exceeding performance goals. • Build a consistent, efficient operation by designing clear workflows, performance standards, and quality measures. • Develop and support a skilled team through thoughtful hiring, onboarding, coaching, and ongoing development. • Ensure productivity, compliance, and accuracy by monitoring results, auditing performance, and addressing gaps early. • Improve processes by identifying issues, evaluating options, and implementing practical solutions. • Maintain clear, respectful communication with internal partners, payers, and vendors to resolve issues and reduce delays. • Keep policies and procedures current so the team has clear guidance and confidence in their work. • Manage multiple priorities and short deadlines while staying organized and focused on outcomes.