• Run the full new-hire program end-to-end (Phase 1: Patient, Phase 2: Account) • Coordinate and facilitate multiple trainings; use approved AI tools • Create and maintain training content (KB articles, decks, simulations, AI aids) • Deliver high-quality facilitation (remote + occasional in-person) • Document training in Workday Learning • Collaborate cross-functionally with Training, QA/Quality, Supervisors, BPO leaders • Uphold standards & compliance