• Perform troubleshooting and resolve issues for core systems, internal developments, and vendor integrations • Assist in designing, testing, and documenting configuration solutions and evaluating departmental workflows for better efficiency • Participate in the full software lifecycle, from defining project scope and gathering requirements to implementing tactical plan projects • Help interpret policy changes from DHCS, DMHC, and CMS to ensure our systems remain compliant • Generate operational and system reports to keep leadership informed on system health and performance • Act as a technical resource for staff, developing training materials and facilitating sessions to ensure the team is proficient in our core systems