• Collections, Court appearances with follow up, files, storage retrievals, telephone inquiries, special billing functions, patient representative coverages, PC/CRT usages. • Files, Scans, and retries documents. Shreds/Discards documents. • Responsible for Estate Searches, Estate filing, and follow up for final resolution. Processes date of death notices. • Receives Initial bankruptcy notices, processes bankruptcy accounts, and follows up for final resolution. • Processes Charity adjustments, reviews accounts for presumptive charity scoring. • Reviews accounts in the self-pay credit balance work queue, applies credit to current balances or processes patient refund. • Represents WVU Medicine in Court Hearings with/without legal representation. • Reviews work queues and accounts for possible Medicare bad debt adjustments. Reviews work queues for returned accounts from collection agencies and resolve accordingly. • Reviews work queue of accounts with new insurance coverage, and updates as needed. Must be able to determine if coverage needs to be added and initiate billing. • Works with team members from other departments to place accounts on hold for patient care issues, and follows up on account for final resolution.