• Own end-to-end customer outcomes across the post-sale lifecycle, from implementation to renewal and expansion • Ensure customers achieve predictable time-to-value, strong adoption, platform stability, and long-term success • Serve as the executive escalation point for critical customer issues and relationships • Lead and develop senior leaders across Implementations, Support & Integrations, Customer Success • Build a high-performing leadership bench and foster a culture of accountability, ownership, and continuous improvement • Partner with Product, Enablement, and Engineering to ensure services readiness for all product releases • Define and own services KPIs and OKRs, ensuring progress is visible and measurable