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Role Description

The Sr. Quality Management Analyst leads, manages and analyzes all aspects of mid-level complex IT product/service to optimize organizations efficiency. This position is responsible for providing technical analysis and testing of IT products with the goal of creating or enhancing a quality “user experience”.

• Develop, maintain, and carry out procedures that ensure all information systems products and services meet minimum quality standards and end-user requirements.
• Work with project teams to thoroughly test software to ensure proper operation and free of critical defects.
• Adapt industry standard testing tools and techniques when possible.
• Develop, document, and execute test plans throughout the project life cycle.
• Work in cross-functional teams to resolve problems that occur because of testing.
• Regularly report progress on problem resolution to management.
• Make recommendations for improvement as part of the product and service development processes.

This is a fully remote role for candidates located in the US with preference to those located on the east coast.

Qualifications

• Proficient with project management, SDLC and Agile methodologies.
• Experienced with Jira or similar project management tools.
• Strong understanding of infrastructure, business process analysis, and how IT services support organizational operations.
• Experience in using test automation tools like TestComplete and Kainos or open-source testing tools, and SQL scripting.
• Strong analytical/critical-thinking skills to identify defects and edge cases.
• Committed to delivering high-quality user experiences and maintaining testing/technology standards.
• Excellent written/oral communication skills, works effectively across teams and cultures with minimal supervision.
• Dependable, flexible, and able to work under pressure; demonstrates ownership, collaboration, team-building, mentoring, and training capabilities.

Requirements

• Bachelor’s degree in information technology or related field and/or combined equivalent of education and experience.
• 5 years of experience as a quality assurance professional in Information Technology or a related field.
• Experience in defining and documenting complex systems test processes and scenarios.
• Strong computer skills and knowledge of QA databases and applications.
• Experience in implementing and executing QA automation tools.
• Experience in communicating effectively with internal and external audiences.

Benefits

• Competitive, comprehensive benefits package including health care benefits.
• Flexible spending accounts.
• 401(k) plan with an 8% employer match.
• Parental leave.
• Accrued paid time off.
• Life insurance.
• Disability coverage.
• Employee assistance program.
• Other life and work well-being benefits.